Our policy lasts 14 days. If 14 days have gone by since your delivery, unfortunately we can't offer you an exchange. We do not offer full refunds, but we will work with each customer on a case by case basis. Once an order has shipped you will be unable to cancel your order. After 14 days your bracelet will fall under our quality guarantee which states that if your bracelet breaks under normal wear we will happily replace it for you.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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